Shipping

Orders that are in-stock which qualify as “small-pack shipments” and which are placed prior to 2:00 pm Monday thru Friday Eastern Standard Time ship out the same day that the order is placed. “Freight shipment” orders will be shipped out within one to two business days of the order being placed. A Boilersupplies.com representative will notify customers within the same business day of orders that are partially in stock. If this occurs customers have the option to proceed with multiple shipments, and may incur an additional shipping charge.

 

If an order is not in-stock it may be drop-shipped from a vendor or manufacturer within 1-3 business days that the order is placed. A Boilersupplies.com representative will inform the customer of the delayed shipment within the same business day.

 

On rare occasions, items may not be available for an extended amount of time. Typically this occurs for items that Boilersupplies.com nor our vendors have in stock. If this situation occurs Boilersupplies.com is required to wait until the next manufacturing run for the item to become available. A Boilersupplies.com representative will notify customers within the same business day if this occurs and present the customer with alternate available options.

 

Fees associated with shipping address information that is incorrect, including address type, lift gate requirements, or any other accessorials will be forwarded to the customer.

 

Damaged Products in Transit: The Customer is responsible for inspecting the product(s) that were delivered to confirm no damage occurred during transit.  If your product(s) were damaged in transit, you have 7 business days from the date of delivery to file your claim with Boilersupplies.com. 

 

July 1, 2023

Note: Shipping fees shown are the shipper's best estimate based on information provided at the time an order is placed. Actual shipping fees associated with shipping address information that is incorrect, including address type, lift gate requirements, or any other accessorials will be forwarded to the customer.

 

Payment

Boilersupplies.com accepts the four major credit cards as a method of payment, including: Visa, MasterCard, American Express and Discover. Credit card payments are processed through our credit card gateway and all information is secured through a 256-bit SSL encryption. We do not store any credit card information for purchases on our site.

Business customers are subject to Net-30 terms from the date of invoice when purchasing on a pre-approved line of credit. Purchases made on account are invoiced within 1 business day of product shipment and invoices will be e-mailed to the primary contact on the order. A paper copy of the invoice will be mailed to the billing address submitted with all orders made using Boilersupplies.com. Invoices concerning purchases that are not made through our website will be mailed or e-mailed to the primary contact as well, unless instructed otherwise. There will be a monthly 1.5% late fee charge on any past due balance.

Additional terms of payment, including price, may be communicated to you via Boilersupplies.com or other means and are hereby incorporated into this Agreement by reference. Unless otherwise stated, all of Boilersupplies.com prices are denominated in United States dollars.

December 14, 2016

 

Late Fee Policy

Effective April 1, 2024, Power Plus International Inc will implement a late fee charge on outstanding balances. Power Plus International Inc reserves the right to assess a late fee charge at a rate of 3% per month on all overdue balances. If the balance remains unpaid after 60 days, interest will be applied at a rate of 5% per month. If the balance remains unpaid after 90 days, we will place a hold on your account and it will be sent to collections.

 

Returns

Last Updated: 1/1/24

All Sales Are Final

Please carefully review your order before confirming your purchase. We do not offer refunds for any products or services sold through Power Plus International or any of our affiliated Websites or Platforms. We may issue a credit after restocking fees have been applied.

 

Non-Refundable Items or Services

All items or services purchased from Power Plus International are non-refundable unless otherwise specified in writing by Power Plus International. This policy applies but is not limited to:

Custom-made Items

Sale Items

 

Exceptions to the No Refund Policy

The only exceptions to our No Refund Policy include:

Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 5 days of receiving the item. In such cases, a replacement may be provided at the discretion of Power Plus International.

Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 5 days for a possible refund or exchange.

Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.

Legal Requirements: Following applicable laws, any other conditions, or circumstances where we are legally required to offer a refund will be honored.

 

Pricing Errors

Please note that in the event of a pricing error on our website, we reserve the right to cancel any orders placed for items listed at an incorrect price. This includes, but is not limited to, incorrect pricing due to typographical errors, technical glitches, or incorrect information provided by suppliers. In such cases, we will notify you as soon as possible and provide you with the option to proceed with the order at the corrected price or cancel the order altogether. We apologize for any inconvenience this may cause and appreciate your understanding.

 

How to Contact Us

For any questions or concerns regarding this No Refund Policy, please contact us at:

Email: sales@boilerusa.com

Phone: 770-957-9599

We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check www.boilersupplies.com for updates.

 

Warranty

We, Boilersupplies.com, offer a limited warranty for our products sold to customers. This warranty covers defects in materials and workmanship of the product for a period of 30 days from the date of purchase. In the event of a defect covered by this warranty, we will either repair or replace the product at our discretion, free of charge. We will handle the shipping costs for the replacement product.

 

However, if after investigation by our factory/manufacturer, we find that the product is not defective and the issue was caused by misuse, neglect, or other factors not covered under this warranty, the customer will be responsible for payment of the new product provided, as well as the shipping costs for the replacement product.

We, Boilersupplies.com, will provide a label for shipping the product back to us for investigation. If the product has been determined to be not defective, we will notify the customer of the findings and the customer will need to provide a Credit Card or Purchase Order for payment of the replacement product. The customer will be responsible for payment of the replacement product and both shipping costs.

This warranty is void if the product has been tampered with, modified, or repaired by unauthorized persons or if the product has been subjected to abuse, misuse, or neglect. The warranty does not cover normal wear and tear, cosmetic damage, or damage caused by accidents or natural disasters.

 

Privacy

1. Introduction

Thank you for visiting Boilersupplies.com. Please read our Terms of Service and this Privacy Policy carefully, as you must agree to both documents as a condition of using our Service.

 

2. Definitions

Throughout this document, we may use certain words or phrases, and it is important that our customers understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found throughout this document:

Boilersupplies.com refers to our company, known as Power Plus International; our website; our service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used;

“our website” refers to our website, www.boilersupplies.com ;

“Service” refers to both the goods and services that we provide through our website, including our industrial equipment and supplies and our website itself;

“User” refers to anyone who uses our website, including customers and general visitors to our website;

“you” refers to you, the person who is governed by this Privacy Policy

 

3. Information Collected

Identifying Information 

We collect certain personal information from you when you sign up to our service that can be used to identify you; such as your name, e-mail address, mailing address, telephone number, job title, company information, how you found us, order information, and any other information that we deem necessary for the purpose of providing you with our service or which you provide to us voluntarily. The information we collect from you, to the extent that it is private, is disclosed only in accordance with our Terms of Service and/or this Privacy Policy.

Non-Identifying Information

Whenever you visit our website, we may collect non-identifying information from you, such as your IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.

 

4. Use of Your Information

We may use your information to:

Enhance or improve User experience, our website, or our service.

Process transactions and fulfill orders.

Send e-mails about our website or respond to inquiries.

SEND E-MAILS AND UPDATES ABOUT Boilersupplies.com, including our e-mail newsletter.

Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our website or service.

 

5. Accessing, Editing, and Removing Your Information

Users may in some cases be able to review and edit the personal information they have provided to us by logging into your account on the website and editing their account. Although most changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to tmie, retain residual information about you in our backup and/or database.

 

6. Cookies

We use cookies to remember your preferences, track advertisements, and remember your shopping cart items. For these reasons, it is necessary that you enable cookies in your browser, and you hereby acknowledge that we have informed you of our use of cookies and that you consent to our use of cookies in relation to your computer system. Note that all or some of the cookies we use may be used by or accessible to third parties.

Please be aware that we use Google AdSense, which uses the DoubleClick cookie. For more information on the DoubleClick cookie including how to opt out of it, please visit

https://www.google.ca/policies/technologies/ads.

 

7. Third Party Websites

Boiler Supplies may post links to third party websites on the site. These third party websites are not screened for privacy or security issues by Boiler Supplies, and you release us from any liability for the conduct of these third party websites.

Please be aware that this Privacy Policy and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the service or website. Boiler Supplies bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

 

8. Third Party Access to Your Information

Although you are entering into an Agreement with Boilersupplies.com to disclose your information to us, we do use third party organizations to assist us, including contractors, web hosts, and others.

Throughout the course of provision of our service to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, our web host stores the information that you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website.

It is therefore necessary that you grant the third parties we may use in the course of our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.

Without limiting the generality of the foregoing, you authorize us to collect, share, store, analyze, and otherwise use your information in conjunction with:

Google Analytics

Infusionsoft

 

9. Release Your Information for Legal Purposes

At times it may become necessary or desirable for Boilersupplies.com, regarding legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

 

10. Commercial and Non-Commercial Communications

By providing information to the website that forms the basis of communication with you, such as contact information, you waive all rights to file complaints concerning unsolicited e-mails from Boilersupplies.com since, by providing such information, you agree to receive communications from us or anyone else covered under this Privacy Policy. However, you may unsubscribe from certain communications by notifying Boilersupplies.com that you no longer wish to receive solicitations or information and we will endeavor to remove you from the database.

 

11. Security Measures

We take certain measures to enhance the security of our website and service, including using SSL certificates, vulnerability scanning, and PCI DSS-compliant hosting. However, we make no representations as to the security or privacy of your information. It is in our best interest to keep our website secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.

 

12. Your California Online Privacy Rights

Boilersupplies.com permits residents of the State of California to use its service. Therefore, it is the intent of Boilersupplies.com to comply with the California Business and Professions Code §§ 22575-22579. If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. In summary, you must presume that we collect electronic information from all visitors. You may contact us at sales@boilerusa.com , Attn: Privacy Rights with any questions.

 

PROP 65 NOTICE On August 30, 2018, certain changes to the labelling requirements associated with the Safe Drinking Water and Toxic Enforcement Act of 1986 (“California Proposition 65”) will go into effect. Control Devices wishes to remind all of our customers that many of our products contain lead and/or other regulated chemicals under California Proposition 65.

To keep our customers informed about the warning requirements of Control Devices products, our invoices will include any necessary Proposition 65 safe harbor warnings. In order to remain compliant with Proposition 65, your company must pass these warnings on to any manufacturers, producers, packagers, importers, suppliers, distributors, or retailers to whom Control Devices products are sold. For more information regarding Proposition 65, please visit https://oehha.ca.gov/proposition-65.

 

13. International Transfer

Your information may be transferred to—and maintained on—computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Boilersupplies.com transfers personal information to the United States and will process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

14. Amendments

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly. You must read this page each time you use our service, and your continued use of our service shall constitute your acceptance of any such amendments.

 

October 13, 2023